The Better Scalp Company: How to Stay Stocked and Save on Care

How to manage shipping, reorders, and returns for sensitive scalp essentials

Disclaimer: The information in this article is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for personalized care.

What makes ordering from The Better Scalp Company different?

The Better Scalp Company was founded on a simple truth: consistency is the foundation of healthy skin and scalp. People with sensitive or reactive scalps often struggle to find reliable, fragrance-free care that truly supports comfort and barrier repair. That’s why every part of our ordering process is designed to remove stress and uncertainty, helping you maintain your scalp care routine without interruption.

We understand that scalp conditions like seborrheic dermatitis, psoriasis, and chronic dryness respond best to stability. Even short breaks in use can lead to increased itching, redness, or flaking. Reliable access to your products isn’t just about convenience; it’s a crucial part of your ongoing care plan. That’s why every shipment from The Better Scalp Company is handled with the same care we apply to our formulations.

How does shipping work for regular orders?

Every order placed through The Better Scalp Company website is processed quickly and carefully. For customers in Canada, all orders over 65$ receive free standard shipping. Most orders leave our fulfillment center within 2 to 3 business days, though we recommend allowing a few additional days during high-demand periods or holidays.

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow its progress in real time. If you prefer to receive your products sooner, you can select expedited shipping at checkout for an additional charge. This ensures priority handling and faster delivery times depending on your location.

For customers in the United States, international shipping options are available at checkout. Rates and delivery windows depend on the carrier and customs requirements. We take great care to pack all orders securely to protect the integrity of your Sensitive Scalp Shampoo, Conditioner, and other treatments during transit.

Tip: Before you finalize your purchase, take a moment to double-check your shipping address and preferred delivery method. Accurate information prevents delays and ensures your scalp care continues smoothly.

Can I delay or hold my order if I’m traveling or have extra product?

Absolutely. Life changes constantly, and your routine might too. If you’re traveling, moving, or just have a surplus of products at home, you can easily request to hold or delay your order before it ships. Contact our support team within 24 hours of purchase, and we’ll adjust your delivery to the exact date that works for you.

Dermatologist’s Tip: When your scalp feels balanced and comfortable, that’s progress worth celebrating, but maintaining gentle cleansing remains essential. Even during calm periods, consistent washing with the Sensitive Scalp Shampoo and follow-up hydration with the Sensitive Scalp Conditioner help preserve barrier strength and prevent new irritation cycles.

What if I need to update my billing or shipping information?

If you realize after checkout that you’ve entered an incorrect address, contact us right away. While we can’t intercept a package once it’s with the carrier, our customer service team will help you locate or resend your products as efficiently as possible. We understand that sensitive scalp care products are essential, not optional, so we prioritize quick resolutions whenever delivery issues occur.

How do cancellations work?

Sometimes plans change, and we understand that. If you place an order by mistake or need to cancel before shipping, you can reach out to our support team within 12 hours. We’ll confirm your cancellation and issue a prompt refund to your original payment method.

If your order has already shipped, we’ll assist you through the return process instead. We aim for transparency at every step, with no hidden fees or confusing conditions. Returns are processed quickly, and we’ll always keep you informed of the timeline.

If you’re canceling because of changes in your scalp condition, product usage, or medical advice, we appreciate hearing your feedback. Understanding how people with sensitive scalps use our products helps us refine formulas and offer better long-term solutions.

What if a product is temporarily out of stock?

Our Sensitive Scalp range is formulated and produced in carefully controlled batches to preserve integrity and effectiveness. Occasionally, this means a product may be temporarily unavailable. When that happens, we’ll clearly display a “Temporarily Out of Stock” notice and invite you to sign up for an in-stock alert via email.

Once the item is available again, you’ll be notified immediately with a direct purchase link. We never replace products without your permission; your care plan stays entirely in your hands. Restocking Sensitive Scalp Shampoo and Conditioner is prioritized so that ongoing users experience minimal disruption.

Can I add or swap products in an existing order?

Yes, you can. As long as your order hasn’t shipped, you’re free to make changes. You can contact us to edit your order. You can add complementary products, change quantities, or remove items entirely. This flexibility helps you respond to your scalp’s changing needs, especially during seasonal shifts or treatment adjustments.

If your package has already shipped, you can still place a follow-up order quickly. We’ll combine shipping if possible and apply any applicable discounts. Our team’s goal is to make every part of the process smooth, predictable, and kind to your budget.

What if I’m not satisfied with a product?

Your trust means everything to us. If a product doesn’t perform as expected, or if your scalp experiences any irritation, contact our team within 30 days of receiving your order. We’ll arrange a replacement or full refund, whichever feels right for you.

We may ask a few questions about your experience, not for marketing, but to understand your scalp’s reaction. This helps us ensure each batch remains dermatologically safe and suitable for even the most sensitive users. We work closely with dermatologists and formulation experts to uphold our promise of gentle, fragrance-free care backed by science.

Encouragement for Consistent Scalp Care

Healthy scalps don’t happen by accident; they’re the result of small, consistent steps over time. Cleansing regularly with Sensitive Scalp Shampoo and following with the Sensitive Scalp Conditioner creates a protective rhythm for your skin. These simple habits help maintain hydration, reduce inflammation, and strengthen your natural barrier so flare-ups become less frequent and less severe.

The Better Scalp Company is committed to making that consistency easy. Whether it’s adjusting delivery, reordering your favorites, or learning more about care techniques, we’re here to simplify every step. Because when you feel confident in your care plan, your scalp has room to truly heal.

If you ever have questions about your orders, product use, or long-term scalp comfort, our team is here to guide you with empathy and expertise.

Glossary

Seborrheic dermatitis: A chronic scalp condition causing redness, itching, and scaling, often influenced by yeast overgrowth and barrier disruption.

Barrier health: The skin’s protective outer layer that prevents moisture loss and shields against irritants and microbes.

Fragrance-free: Formulated without added scents or masking agents; ideal for those prone to irritation or allergies.

Bundle Builder: A purchasing feature that allows customers to combine multiple scalp care items in one cost-efficient order.

Quick Reorder: A one-click process enabling customers to repurchase previous items without re-entering details.

Dermatologically tested: Verified by dermatologists for safety and effectiveness on sensitive or reactive skin.

Sensitive Scalp Shampoo: A fragrance-free, dermatologist-developed cleanser that calms irritation and supports barrier integrity.

Sensitive Scalp Conditioner: A lightweight, fragrance-free conditioner that hydrates deeply without buildup, soothing the scalp while protecting its natural balance.

Claims Registry

Citation #	Claim(s) Supported	Source Title + Authors + Year + Venue	Accessed Date (America/New_York)	Anchor Extract	Notes
1	Regular scalp cleansing helps reduce inflammation in seborrheic dermatitis.	"Seborrheic Dermatitis: An Overview" by Naldi & Rebora, 2020, Dermatology Practical & Conceptual	2025-11-08	"Frequent, gentle cleansing reduces microbial load and inflammation in seborrheic dermatitis."	Peer-reviewed dermatology journal.
2	Consistent scalp barrier care improves recovery in sensitive skin.	"Skin Barrier Function and Recovery" by Elias, 2018, Journal of Clinical Dermatology	2025-11-08	"Barrier repair strategies play a pivotal role in sensitive skin management."	Foundational dermatology research.